皮尤研究中心 3 月份进行的一项调查显示，大约十分之六的美国成年人 (58%) 知道 ChatGPT，但亲自体验过的人相对较少。 在体验过 ChatGPT 的人中，大多数人表示它至少在一定程度上有用。
ChatGPT 是一个在线聊天机器人，允许用户提出问题和发送聊天内容。 其多功能性和人性化引起了媒体、科技行业和一些公众的关注。 ChatGPT 在 2022 年 11 月下旬发布后的两个月，用户数量就超过了 1 亿，该记录在今年7月被Threads打破。 皮尤研究中心选择专门向美国人调查有关 ChatGPT 的问题，而不是更广泛地向美国人调查聊天机器人或更广泛的大型语言模型 (LLM)。
总体而言，18% 的美国成年人听说过很多有关 ChatGPT 的信息，而 39% 的人只听说过一点，而 42% 的人则根本没有听说过。 但对这个聊天机器人的认知存在相当大的人口差异。
例如，大约十分之八的拥有研究生学位的成年人对这个人工智能项目或多（32%）或少（47%）的听说过，而拥有学士学位的成年人中有 71% 也有同样的说法。 受过大学教育的人中，只有一小部分（59%）表示听说过。 相比之下，高中及以下学历的人中有 41% 知道ChatGPT。 家庭收入也出现了类似的情况，因为来自较富裕家庭的有更多人知道ChatGPT。
此外，亚裔成年人特别有可能听说过 ChatGPT：78% 的人表示他们至少听说过一点，而只有大约十分之六的白人成年人和大约一半的西班牙裔或黑人成年人知道ChatGPT。 亚裔成年人表示听说过很多有关该项目的可能性也是其他种族成年人的两倍多。
男性比女性更有可能听说过ChatGPT，30 岁以下的成年人比30 岁及以上的成年人更有可能听说过ChatGPT。
只有 14% 的美国成年人体验过 ChatGPT
应该如何使用ChatGPT一直存在激烈争论。 有些人认为它是用于教育和工作目的的工具，而另一些人则认为它只能用于娱乐。
然而，很少有美国成年人自己将 ChatGPT 用于任何目的。 只有 14% 的美国成年人表示他们将其用于娱乐、学习新知识或工作。 这种缺乏接受度的情况与皮尤研究中心 2021 年的一项调查结果一致，该调查发现，美国人更有可能对人工智能在日常生活中的使用增加表示担忧，而不是兴奋。
在听说过 ChatGPT 的美国人中，19% 的人表示他们用ChatGPT娱乐，14% 的人用它来学习新东西。 大约十分之一听说过 ChatGPT 并且目前正在工作的成年人在工作中使用过它。
与亚裔、西班牙裔或黑人相比，听说过 ChatGPT 的白人成年人使用聊天机器人进行娱乐、教育或工作的可能性始终较低。
将 ChatGPT 用于这些目的也与年龄密切相关。 例如，听说过 ChatGPT 的 30 岁以下成年人比 65 岁及以上的成年人更有可能使用聊天机器人进行娱乐（31% 比 4%）。
大约十分之四体验过 ChatGPT 的美国人表示它有用
虽然 ChatGPT 可以以多种方式用于多种目的，但它因有时无法提供准确的答案、自己编造信息、使用真实组织的名称（包括我们的）试图使其生成的内容正确化以及指责真实存在的人而受到批评。 ChatGPT还可以写出雄辩的散文，并引用不存在的来源，即使对于它所信任的人来说，这些来源也似乎是真实的。
美国人对 ChatGPT 实用性的看法有些复杂。 使用过该聊天机器人的人被问及他们使用该聊天机器人的体验。 大约三分之一的人表示它特别有用（15%）或非常有用（20%），而 39% 的人表示它有点用。 大约四分之一的尝试过的人表示它不是很有用（21%）或根本没有用（6%）。
年轻人往往发现 ChatGPT 比老年人更有用。 大约十分之四的 50 岁以下成年人 (38%) 表示它特别或非常有用，而只有约四分之一的 50 岁及以上用户 (24%) 表示同样的看法。
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